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Customer Success Newsletter - February 2026

Written by Lindsey Samways
Updated over a month ago
CS Newsletter


Welcome to your Access Legal Learning newsletter

Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.


What's New

Welcome to the January edition of our Legal Learning content release note. This month introduces our annual Horizon Scanning webinar, regulatory updates to key policies reflecting recent legislative changes, and the latest Monthly Compliance Update webinar. View your January release notes.

Next Release : 16th February

In addition to regular policy maintenance and webinar releases, this is the launch of CQS 2026 Training Courses. These courses will ensure conveyancing practitioners maintain compliance with the latest CQS protocol requirements and are approved by the Law Society of England and Wales.

Upcoming Releases

We're excited to share our newly published customer roadmap, giving you visibility into the compliance training content we'll be releasing over the next few months. This will help you plan ahead and ensure your firm stays current with the latest regulatory requirements and best practices.

View the full Legal Learning roadmap: January-March 2026

If you're interested in collaborating on any particular topics or have specific content needs, please get in touch - we'd love to hear from you.


You Said, We Did: Legal Learning Content Release Schedule

We've been listening to your feedback, and we're excited to share a key enhancements we've delivered based on what you've told us matters most.

You said: "We'd like more predictable timing for learning content releases"

We did: Based on your feedback, we've moved Legal Learning content releases to the last Wednesday of each month. This ensures release notes in the newsletter reflect the most recent updates and allows us to collate the latest SME webinars for that month.

Have suggestions for future improvements? We're always listening. Share your feedback through your Account Manager or via the Ideas Portal.


Webinars

Stay ahead with our expert-led webinars

Join our monthly webinars featuring industry specialists who'll help you get more from your software and stay compliant.

Expect practical optimisation tips, the latest legal compliance updates, and exclusive insights into upcoming product features. Each session is designed to enhance your business practices and keep you competitive in a rapidly evolving market.

Webinar Title

Date & Time

Registration Details

February Compliance

Update

Thursday, 5 February at 12:30pm

Where were all the compliance officers?

Thursday, 19 February at 12:30pm

Horizon Scanning 2026

On-demand

AML Update | January 2026

On-demand

January Compliance Update

On-demand

Managing CQS as an Administrator

On-demand

Managing CQS as a Learner

On-demand


CPD Reflection Made Easy

The SRA requires you to reflect on your training as part of your annual competency statement. Our LMS now makes this much easier with enhanced CPD tracking features. Learn more about the CPD Dashboard.


Still time to sign up to our SOW/SOF AML Masterclass and take advantage of our £100 offer!

There is still time to sign up for our Delving into Source of Funds/Source of Wealth Masterclass being held Wednesday 25th February and the good news is that places are now only £100 +VAT or 70 FlexPoints.

Hosted by Jack Brown, one of our Risk & Compliance Consultancy Team, this 90- minute remote masterclass will cover:

  • SOF/SOW Introduction

  • Legal and Regulatory Requirements

  • Why is it important

  • Practical Steps

  • Examples

Email [email protected] for more information or for assistance with booking.

Keep an eye out for our future sessions, including March's "Stop Issues Before They Start: Legal File Reviews Made Simple".


Compliance Corner

AML Independent Audit - what happens after?

Mariam Dobosz, Senior Risk & Compliance Associate, focuses on what should happen after the AML Independent Audit. Read now >

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