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Customer Success Newsletter - April 2026

Written by Lindsey Samways
Updated over a week ago
CS Newsletter

Welcome to your Access Legal Learning newsletter

Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.


What's new?

This month introduces a new AML training course, three webinars and a substantial update to our Policies and Precedents library.

This includes the redesign of our course Reporting AML suspicions within your firm. Previously called Dealing with Suspicious Activity Reports, the old version focused on external reporting — the domain of compliance officers. The new course has been refocused for all staff, providing practical guidance on recognising suspicious activity and following your firm's internal reporting procedures with confidence.

Next release: April 30th

Our next release will have updates to courses, webinars, and policies, including our redesigned and renamed course: How to be an effective MLRO/MLCO (previously titled How to be an MLRO/MLCO).

Upcoming releases

We're excited to share our newly published customer roadmap, giving you visibility into the compliance training content we'll be releasing over the next few months. This will help you plan ahead and ensure your firm stays current with the latest regulatory requirements and best practices. View the full Legal Learning roadmap here.

If you're interested in collaborating on any particular topics or have specific content needs, please get in touch - we'd love to hear from you.


Webinars

Stay ahead with our expert-led webinars

Join our monthly webinars featuring industry specialists to help you get more from your software, stay compliant and keep pace with a rapidly changing regulatory landscape.


Compliance insights with Brian Rogers

Brian Rogers, Regulatory Director, runs free monthly webinars to keep your firm one step ahead, and with over 5,000 attendees already signed up, you'd be in good company.

Each session covers the latest SRA updates, real-world enforcement insights and practical steps you can act on immediately. With monthly Compliance updates, quarterly AML deep-dives and emerging compliance topics, our webinars help you to stay ahead on the things that really matter.

See what Brian has to say in the video below, then register for free.

All Brian's sessions are CPD-eligible - join live to raise your specific compliance concerns in our Q&A, or watch on-demand at your convenience.

Each month, we round up the latest webinars and on-demand recordings - browse the full list below.

Webinar Title

Date & Time

Registration Details

April Compliance Update

Thursday, 2 April at 12:30pm

April AML Update

Thursday, 16 April at 12:30pm

March Compliance Update

On-demand

CQS Update 2026

On-demand

PII Update 2026

On-demand


Stay ahead of regulatory risk

In her first six months leading the Risk & Compliance Consultancy team, Becky Bennett has seen first-hand how firms can be caught off guard by regulatory visits and what it takes to be prepared.

In this on-demand session, Becky covers the current compliance landscape, recent high-profile SRA cases and why proactive compliance isn't just best practice - it's essential. From reviewing your AML risk assessments to making the most of the free support available to you, this is a session worth making time for.

Watch now to understand how we can support your firm's compliance processes - whether you're reviewing your procedures or starting from scratch, Becky and the team are here to help.


Risk & Compliance Monthly Training Sessions

Each month our Risk & Compliance Consultancy Team run a training session on a key compliance topic based on the queries received into our compliance helpline, trends we are seeing in the sector or in our work with our customers.

Places can be booked through the FlexPoints catalogue for 70 points per attendee or you can email [email protected] if you wish to pay via invoice for £100 + VAT per place.

Sessions coming up:

  • From Suspicion to Submission: A Practical Guide to Effective SAR Reporting with Mariam Dobosz - Wednesday 29th April @ 10am

  • Managing Complaints with Confidence: A Compliance‑Led Approach for Legal Teams with Rosanna Davenport - Wednesday 20th May @10am

  • AI in Legal Practice: Compliance, Control and Risk Management with Diana Borlea - Monday 8th June @ 10am

  • The Perfect Start: File Opening Essentials for Legal Professionals with Jack Brown - Wednesday 22nd July @ 10am

Any questions or for further information on session agendas, please do not hesitate to reach out to us via [email protected]

We look forward to seeing you on a session soon!


Compliance Corner

How to be an effective MLRO

Even though there is a general strong focus and awareness around the AML regime, many people appointed as MLORs are unsure where to begin or what their responsibility actually is.

In this article, Mariam Dobosz, Senior Risk and Compliance Associate, explores how to be an effective MLRO. Read now >

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