Welcome to your Legal Learning newsletter
Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.
Finance queries
For any financial matters concerning your Access software, please visit the Bills and Payments section of the Customer Success Portal. To learn more and view a walkthrough of this area, you can watch our Introduction to Bills and Payments webinar.
Legal Learning Community Forum
We'll hold the next Learning Customer Community Forum on Wednesday 5 March 2025.
The forum enables you to share feedback on Access Legal Learning features, functionality, and existing training materials while discussing best practices with other users. Suggest future webinar topics and Knowledgebase content to enhance learning and support!
The next session will cover topics including Access Evo and Learning Policies.
Are you interested in joining future forums?
Legal Learning January 2025 content release
This month our 2025 Conveyancing Quality Scheme (CQS) updates for Risk, Compliance and Client Care, and Conveyancing Practice have been approved by the Law Society and are available from 20 January.
Please find the detailed content release notes for the January 2025 edition of the Legal Learning.
Expert-led sessions to deepen your knowledge and make the most of your software
Each month, you'll have access to a range of webinars, from the UK's leading legal compliance update to practical guidance for optimising your software, along with important insights into product development.
Our webinars are designed to help you enhance your business practices and stay ahead in an ever-changing landscape.
Webinar Title | Date & Time | Registration Details |
February Compliance Update | Thursday, 6 February 12:30pm (GMT) | |
Sanctions Masterclass | Wednesday, 12 February 12:30pm (GMT) | |
January Compliance Update | On-demand | |
January AML Update | On-demand | |
2025 Horizon Scanning | On-demand |
Locating CQS courses as a User
With CQS updates newly released for 2025, users are looking to complete these shortly. To help you locate the CQS courses that have been assigned to you, please see our guide. If you're an admin, share it with users to help support their journey.
Support improvement updates
We're excited to share some remarkable improvements in our support service over the past six months. Our commitment to enhancing your experience has led to several key achievements across the service we provide:
Reduction in support cases: We've successfully reduced the number of support cases by an impressive 47%. This significant decrease reflects our ongoing efforts to streamline processes and address issues proactively.
Decrease in aged cases: Our focus on timely resolutions has resulted in a 43% reduction in aged cases. We're dedicated to ensuring that your concerns are taken care of promptly and effectively.
Efficient case closures: We have been driving efficiencies across our team, leading to 67% of all cases being closed within a 48-hour period.
Note: This is the total time to resolve cases no matter of status, i.e. pending testing, additional information, or an update from a third party. This quick response time shows that we are committed to resolving your issues quickly.Team expansion and upskilling: We're pleased to announce the addition of eight new team members. With buddy systems and technical pods in place, we ensure that cases are reviewed by the right technical skill set, enhancing the quality of support while aiding the upskilling of our staff.
Upcoming status dashboard: In our continuous effort to improve communication, we are launching a new status dashboard within the next month. This tool will provide you with key updates and changes, ensuring you are always informed about the status of your cases.
Customer feedback: Your feedback, measured by tNPS (Transactional Net Promoter Score), has increased from 43 to 60. This positive shift reflects our commitment to enhancing your experience and the effectiveness of the improvements we have implemented.
We're proud of these advancements and remain committed to providing you with the highest level of support. Thank you for your continued trust in our services. If you have any questions or feedback, please reach out.
Gaining time for compliance
In today’s rapidly evolving legal landscape, compliance is not just an obligation, but a cornerstone of a successful law firm. Diana Borlea, Risk and Compliance Associate, explores how time plays a crucial role in compliance management, the challenges it presents and the available tools to effectively address them. Read now>