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Customer Success Newsletter - April 2025

Lindsey Samways avatar
Written by Lindsey Samways
Updated this week
CS Newsletter

Welcome to your Legal Learning newsletter

Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.


Release information

This month we have updates for our PEPS and Sanctions, and Conflicts of Interest courses, as well as our regular monthly compliance webinar and policy updates.

We hope you enjoy this release. View release notes >


Webinars



Elevate your knowledge and maximise your software

Each month, you'll have access to a range of webinars delivered by industry experts. From the UK's leading legal compliance update to practical guidance for optimising your software, along with important insights into product development.

Our webinars are designed to help you enhance your business practices and stay ahead in an ever-changing landscape.

Webinar Title

Date & Time

Registration Details

April Compliance Update

Thursday, 3 April 12:30pm

April AML Update

Thursday, 10 April 12:20pm

March Compliance Update

On-demand

A Fresh, Smarter LMS

On-demand

Live Q&A session about your LMS upgrade

On-demand


Customer research day in Loughborough

We're excited to announce that on Friday, 4th April, we will be holding a Customer Research Day in Loughborough for our LMS customers. This event is open to all our customers that are using the Learning Platform and we would love to have you there!

As with our previous Customer Research Day, we will have tables dedicated to specific research topics. As an attendee, you will rotate between the three tables, spending an hour at each.

Thank you for your support, and we look forward to meeting with you in Loughborough!


Knowledge Centre

Find out more about Access LMS Evo

Access LMS Evo is the evolution of Access LMS, with a new look and a range of developing features. Learn more about the new Learner Homepage and new features by watching the short video in this guide and by exploring the articles below.

Copilot

Copilot acts as a confidential personal assistant which sits within Access Button, providing answers to day-to-day queries using Open AI, as well as retrieving data from your Access products using skills. Learn more about Copilot >

Feed

LMS Feed is a powerful engagement tool designed to enhance the learning experience by providing timely notifications about key learning activities. It enables learners to stay on top of their most important actionable tasks while reducing administrative overhead for managers and admins by automating reminders. Find out more >

New Learner Homepage

The Learner Homepage is made up of multiple belts, allowing quick access to current tasks, mandatory training and further features.

More information on the new layout of the Learner Homepage can be found in this article.


Compliance Corner

Top Tips for using AML electronic checks

More and more firms are deciding to complete Client Due Diligence (CDD) checks via AML electronic check providers instead of obtaining traditional proof of ID, address, and checking the relevant registers manually.

Mariam Dobosz, Senior Risk and Compliance Associate, shares some practical tips on using AML electronic checks. Read now >

PII Spring renewal - what can we expect from our broker?

If your renewal is coming up soon—or even in autumn—you may have heard that insurers are offering rate discounts due to market overcapacity. While that sounds promising, there’s a catch when it comes to how brokers operate:

  • Large brokers are overwhelmed with business and struggling to manage it effectively.

  • Getting essential documents processed is becoming increasingly difficult.

  • Many firms won’t receive the attention they deserve during the renewal process.

  • As a result, firms often end up with whatever terms they’re given, with little room for negotiation.

Now is the time to consider working with an independent broker—one that truly partners with you throughout the year instead of just showing up at renewal time.

Why choose QPI?

At QPI, we prioritise Quality, Professionalism, and Integrity to deliver the best outcomes for our clients. Here’s what sets us apart:

  • Direct, reliable access to your broker—you’ll always be able to connect with us.

  • A deep understanding of your business needs, ensuring tailored insurance solutions.

  • A proactive, year-round partnership, not just a once-a-year transaction.

  • Whole-of-market access—we work with the majority of solicitor insurers, leveraging key underwriting insights to secure the most competitive premiums.

  • Comprehensive commercial advice—helping firms navigate ongoing protection requirements and avoid compliance pitfalls.

  • A team of experts in risk management, complex claims, legal services, and underwriting—bringing valuable insight to every stage of your coverage.

Choosing QPI means choosing a broker who is truly invested in your success.

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