What's changing?
From 2nd February 2026, you’ll access support directly within Access LMS Evo using the Access Digital Assistant.
On this date, the Support Portal will be retired for raising new cases. You can still view all previously raised cases by logging in as normal. This includes cases originally raised through the Support Portal and those raised via the Access Digital Assistant once they are closed.
To manage open cases, open the Access Digital Assistant in Access LMS Evo and select Messages to continue working with your support team.
Your new support experience
To enhance your support options and provide a more seamless and convenient experience, we've designed the Access Digital Assistant to work directly within your Access LMS Evo platform.
Key benefits
Instant assistance: Get immediate answers to common questions and tasks without leaving Access LMS Evo.
Convenient access: Browse knowledge base articles directly from your software.
24/7 availability: Access help any time, day or night.
Seamless case creation: Entitled contacts can convert Digital Assistant conversations into support cases instantly.
How it works
Click the Access Digital Assistant icon
in Access LMS Evo.Select Help with Access LMS Evo then enter your question.
Review the answer provided.
If you need further assistance, ask the Digital Assistant to connect you with our support team.
What you need to know
The Support Portal will close for raising new cases on February 2nd 2026 but viewing historical cases will still be available as usual.
All support interactions will happen within your Access LMS Evo product.
Our dedicated support team is still available for complex or technical queries.
Only entitled contacts will be able to raise cases to human support as they do currently.
⚠️Important: If you are an entitled contact currently but do not have access to the Access Digital Assistant in Access LMS Evo, please let us know ASAP!
No action required
The Access Digital Assistant is already available in Access LMS Evo and moving forward, will be the primary way to contact the support team from February 2nd 2026.
We're confident this new experience will make getting support faster and more convenient.