We’ve made it easier to get help when you need it. While in-product support has been available for a while, the case raising in the Customer Support Portal is now retiring, so every query can be handled directly inside Access LMS Evo. The Access Digital Assistant 🤖 offers quick, helpful answers right in your workspace, and our support team will still be there whenever a deeper look is needed.
📌Note: You need to be an entitled support contact to use the Access Digital Assistant and contact our support team.
Your AI first responder
No more switching between tabs - the Access Digital Assistant sits inside Access LMS Evo and responds instantly ⚡to your queries. Whether you’re stuck on a how-to, troubleshooting an error, or just want clarity, open the in-product chat and ask your question.
Our support team is still here
The Access Digital Assistant uses the same knowledge base as our support team and can give fast, conversational guidance. However, we know some queries need a human touch, and that's where our support agents step in. If the AI can’t fully resolve something, the chat continues with a member of the team in the same conversation, no repetition or detours!
One simple route to support
With all support now handled directly through the in-product chat, this gives you:
Faster responses
Fewer steps
Smarter, more personalised help
Everything tracked in one place ✅
How to reach support
To start a chat, simply click the message bubble inside Access LMS, ask your question, and the Access Digital Assistant or a support agent will take it from there! 🚀
🤓 Tip: If you want to speak to the support team via a phone call, please indicate this in your conversation with the Access Digital Assistant and a member of the support team will schedule a call based on the customer and support engineer's availability.