Course Description
This course provides essential knowledge on consumer credit regulations for motor finance professionals. Through practical examples, learners will understand their regulatory responsibilities, learn to protect vulnerable customers, and ensure compliant documentation throughout the sales process.
By the end of the training, the learner will be able to:
identify the four key documents required for regulated motor finance agreements and their specific purposes
apply the FCA's vulnerability assessment criteria to determine appropriate customer treatment
execute the adequate explanation process using the five mandatory areas
evaluate customer circumstances to ensure responsible lending practice
implement correct procedures for withdrawal rights and early settlement options.
What's changed?
This course has been thoroughly reviewed by our subject matter experts to ensure it is up-to-date, contains any upcoming changes, and is compliant. We've also refreshed the look and feel, with new graphics, more interactivity, and animations to improve the learner experience.