Course Description
This course explores the claims management company (CMC) groups and activities that the FCA authorises and regulates, and the rules and guidance set out in the FCA's Claims Management: Conduct of Business Sourcebook (CMCOB). Through interactive modules and a practical case study, you'll develop a comprehensive understanding of CMC regulatory requirements and how to apply them in practice.
By the end of the training, learners will be able to:
identify the claims management company groups and activities regulated by the FCA, and explain the regulatory standards that apply to them
apply the CMCOB rules and guidance across four key areas: conduct of business, generating, obtaining and passing on leads, recording and retention of telephone calls and electronic communications, and financial promotions.
demonstrate how CMCs must provide information to customers at first contact to enable informed decision-making
describe CMC obligations throughout the customer journey, from agreement through to claim progression.
What's Changed?
This course has been thoroughly reviewed by our subject matter experts to ensure it is up-to-date, contains any upcoming changes, and is compliant. We've also refreshed the look and feel, with new graphics, more interactivity, and updated scenarios to improve the learner experience.
