If you're encountering issues when uploading a SCORM file, such as receiving an error message or noticing the upload doesn't complete, there are several potential causes to investigate.
Common error messages
The two most common error messages that occur and can be resolved with troubleshooting steps are:
Unable to upload file. Make sure the file is a supported file type and the file is less than 300 megabytes.
The IMS manifest file is missing.
Troubleshooting steps
Please check the following troubleshooting areas before attempting to re-upload your SCORM file:
Troubleshooting area | Description |
File size | Ensure the file is less than 300mb. |
File name | Ensure the file name is less than 60 characters.
Shorten the file name if it's too long. |
Folder structure | Check there are no sub-folders inside the zipped SCORM package.
If sub-folders are found, extract the contents and re-zip them without sub-folders to resolve this. |
Network connectivity | Check your internet connection is stable during the upload. |
Required files | Check that the IMS manifest file is included in the SCORM package.
If missing, contact the content creator to provide a valid SCORM package. |
Special characters | Avoid using invalid special characters in the file name or contents.
These include: ", <, >, |, \0, (char)1 to (char)31, :, *, ?, \\, /. |
If you've reviewed and addressed all the above points but the upload still fails, please raise a new support case referencing the title of this article and include the following information:
A copy of the SCORM content you're trying to upload.
The date and time of the upload attempt.
A screenshot of any error messages received.