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Customer Success Newsletter - September 2025

Lindsey Samways avatar
Written by Lindsey Samways
Updated this week
CS Newsletter

Welcome to your Legal Learning newsletter

Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.


Latest Legal Learning content

This month introduces the latest webinars, and updates across various policies and courses. A number of our agnostic and non-legal specific titles have been updated for a better learning experience across GRC for law firms and GRC for Estate Agents.

Get insight into dealing with the evolving technology landscape using the newly added Artificial Intelligence Policy and the AI for Law Firms training course.

Alongside these, we've released the latest Monthly Compliance Update webinar and a number of Policies updates in preparation for the launch of the P&P App for our legal customers. View release notes >

What's coming up

Our Anti-money Laundering for Law Firms, and Anti-money Laundering for Support Staff courses will be updated to address the new failure to prevent fraud guidance effective from September 1st 2026. As a reminder, your firm will be covered if it has more than 250 employees, £36m+ turnover, or £18m+ in total assets.

Legal Learning Roadmap

View our Product Roadmap for September-December 2025 here >


Webinars


Stay ahead with our expert-led webinars

Join our monthly webinars featuring industry specialists who'll help you get more from your software and stay compliant.

Expect practical optimisation tips, the latest legal compliance updates, and exclusive insights into upcoming product features. Each session is designed to enhance your business practices and keep you competitive in a rapidly evolving market.

Webinar Title

Date & Time

Registration Details

September Compliance Update

Thursday, 4 September 12:30pm

AI vs Human Behaviour: Augmenting Legal Excellence, Not Replacing It

Wednesday, 17 September 11:00am

Data Protection Update

Thursday, 18 September 12:30pm

Ask Me Anything with Legal AI Expert, Uwais Iqbal

On-demand

August Compliance Update

On-demand

SRA Enforcement Case Studies

On-demand


Access Legal partner with Katchr to deliver clearer insight and stronger performance for law firms

Law firms are managing increasing volumes of data across multiple systems, yet many still struggle to turn that data into actionable insights that drive growth, compliance and profitability.

To address this challenge, Access Legal has partnered with legal business intelligence specialists Katchr, combining their strengths to deliver smarter, more accessible reporting for law firms. Read now >

Stay ahead in legal tech

Get expert insights, emerging trends, and essential resources delivered straight to your LinkedIn feed. Subscribe now >


Risk and Compliance Services now available via the FlexPoints Catalogue

We are pleased to announce that our range of Risk and Compliance services are now also available to customers via our FlexPoints Services Catalogue.

Provided by our team of experts who have extensive experience working in regulated sectors and advising businesses on various quality and accreditation schemes, our team draws on its experience dealing with compliance issues, accumulated from over 1,000 clients, as well as direct contact with and input from regulators.

We are also in the unique position of being able to provide and utilise our Risk and Compliance system, so that it can be used to record and manage a firm’s compliance and quality related data.

We can provide:

  • Compliance Helpline

  • File Auditing

  • Independent AML Auditing

  • Bespoke Governance

  • Bespoke Training

Explore now in our Service Catalogue or reach out to the Access Legal CSM Team.


Compliance Corner

Supporting vulnerable clients: Practical tips for law firms

For legal practice, providing effective support and service is not just good practice, but also a legal and ethical obligation. Legal professionals must ensure that vulnerable clients are treated with respect, dignity and fairness throughout the legal process.

In this article, Diana Borlea, Risk and Compliance Associate, explores why it is essential for law firms to review their approach when dealing with vulnerable clients and share practical tips for improvement. Read now >

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