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Customer Success Newsletter - October 2025

Lindsey Samways avatar
Written by Lindsey Samways
Updated this week
CS Newsletter

Welcome to your Legal Learning newsletter

Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.


Latest Legal Learning content

This month introduces new webinars, and updates across information and data technology templates.

Catch up with the latest insight on AI with contributing expert Uwais Iqbal, who broadcast an “Ask Me Anything” on LinkedIn Live with Brian Rogers (Regulatory Director, Access Legal). We’re also trying something new with our sanctions policy – we’d appreciate hearing whether you prefer the comprehensive or the streamlined version. View release notes >

What's coming up

Our next content release is scheduled for October 9th. It will have updates to templates, webinars, and some training content. We will be releasing an updated version of our course, Mental Health Awareness for Law Firms, in October.


Webinars


Stay ahead with our expert-led webinars

Join our monthly webinars featuring industry specialists who'll help you get more from your software and stay compliant.

Expect practical optimisation tips, the latest legal compliance updates, and exclusive insights into upcoming product features. Each session is designed to enhance your business practices and keep you competitive in a rapidly evolving market.

Webinar Title

Date & Time

Registration Details

October Compliance Update

Thursday, 2 October 12:30pm

October AML Update

Tuesday, 7 October 12:30pm

Data Protection Update

On-demand

AI vs Human Behaviour: Augmenting Legal Excellence, Not Replacing It

On-demand

September Compliance Update

On-demand


The state of the UK Conveyancing Market 2025

The report looks at changes in the conveyancing market, in terms of:

  • Transaction volumes by region

  • Operational efficiency

  • Client expectations

  • The ever-growing burden of compliance

  • Regional report cards for you to see how you compare to competitors in your region.

In addition, this year we’ll be looking at the impact AI is having and will have on the sector as well as identifying any opportunities and threats coming in the next 12 months. Complete this form and you’ll get a copy straight to your inbox >

Stay ahead in legal tech

Get expert insights, emerging trends, and essential resources delivered straight to your LinkedIn feed. Subscribe now >


Compliance Corner

"Criminals would never approach your law firm" - why it is important to have effective AML controls

When working with law firms and other business, one of the most common pictures presented to me is: “criminals do not approach our company”.

While your firm might have minimal exposure to higher risk clients or does not deal with high value or more complex transactions, there are still risk factors that you must consider. In fact, some criminals approach smaller legal practices as they think that they will not be asked questions or subject to the same level of diligence.

In this insightful article, Mariam Dobosz, Senior Risk and Compliance Associate, examines why law firms should implement effective AML controls, despite believing that criminals would not approach them. Read now >

Sanctions for law firms - where to start?

It has been a fast paced environment and we have seen significant changes to the legal framework within the last few years, including numerous updates to the UK Sanctions Lists and it becoming a focus for many regulatory bodies as part of their audits and regulatory landscape. As a result, we have seen more law firms approach us for help with their Sanctions processes and review whether their current controls are fit for purpose.

In this practical guide, Mariam Dobosz, Senior Risk and Compliance Associate, provides a useful overview on Sanctions compliance for law firms and how to start creating internal controls. Read now >

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