The method for resetting passwords depends on your setup. If your system is based in Access Evo, password resets are managed there. If you use Access LMS Evo outside of Access Evo, administrators can reset other users’ passwords directly.
Follow the relevant guidance below based on your setup.
Access LMS Evo in Access Evo
Reset your own password
For sites based in Access Evo, follow the relevant guidance to reset your password.
Reset password on behalf of another user
If you're an administrator looking to reset the password on behalf of another user, this can only be done if you've set up users via username.
For users who log in with an email address, administrators can't reset their password. Users reset their own passwords using the forgotten password link on the Access Evo login page.
Access LMS Evo outside Access Evo
Reset your own password
To reset your password on sites based outside of Access Evo, follow these steps:
Go to your Access LMS Evo URL.
Click Can't access your account?, then follow the password reset instructions:
Complete CAPTCHA verification if prompted.
Click Send me the code to receive a password reset email.
Check your email inbox for the reset code. If you don’t see it, check your Spam or Other folders.
Use the reset code to complete the password reset process and create a new password.
After resetting your password, return to the Access LMS Evo URL and enter your username and new password.
Reset password on behalf of another user
⚠️ Important: This guidance is not applicable if you have single sign-on or if accessing Access LMS Evo from inside Access Evo.
You can reset the password of another user if you log in to Access LMS Evo outside of Access Evo, or via Gamebrain if you're a Gamebrain administrator.
To do this, follow the below steps.
Switch to admin view.
Click Workforce, then click Organisations and Units.
Click Users, then search for and select the user.
Click Reset Password, then click Submit.